I went through the toll and it did not read my E-ZPass. What do I do?
If this continues to happen and your tag is over 3 years old, contact E-ZPass at 1 (800) AUTO-TOLL and request a new tag. If your tag is less than 3 years old, you do not need to do anything. After the picture is taken of your vehicle, E-ZPass matches the tag up to E-ZPass account holders to make sure violations are not sent to account holders. When they see that you are an account holder the violation will be pulled. If by some slim chance this safeguard fails and you do receive a violation, please fill out section C and return to the violations processing center and they will debit the discounted toll only.
How long will it be before I get a violation?
It may be a few weeks before you receive anything. If you have any other inquiries, call the Customer Service for E-ZPass at 1-888-288-6865.
I went through the Express E-ZPass and do not have an E-ZPass account. What do I do?
When you go through the Express E-ZPass and are not an account holder a violation is automatically generated. You will need to follow the same procedure as for a missed cash toll -- or get in touch with the E-ZPass Customer Service Center at 1-888-288-6865 or by e-mail. You must pay a missed toll within 48 hours to avoid a violation. You can make the payment at any manned tollbooth or at the Farley Administration building. Toll collectors are available 24 hours a day, 7 days a week, at specified lanes of the Expressway's Pleasantville Plaza (Milepost 4.3) and Egg Harbor Toll Plaza (Milepost 17). You may also pay at the Authority's Administration Building at the Farley Service Plaza located at mile marker 21.3, between 8 a.m. and 5 p.m. You will be issued a receipt when paying in person. Please save your receipt as proof of payment should you receive a violation notice.The Authority will also accept payment by mail; however, we will be unable to issue a receipt. Our address: South Jersey Transportation Authority, PO Box 351, Hammonton, NJ 08037. Please be sure to pay by check or money order (so that you have a receipt) and include your license plate number, the date and location of the missed toll in the memo section of your check. Please be advised that if you are driving a rental car, you are responsible for the missed toll. If a violation is issued it will go directly to the rental agency and they will bill you in turn. It may be wise for you to contact the agency and inform them of the incident or provide a copy of the receipt when you return the vehicle.